Shipping Policy

At OhQueens, we carefully prepare and ship every order to make sure your products arrive safely and as quickly as possible.

Free Worldwide Shipping

For a limited time, shipping is completely FREE worldwide.

No matter where you are located, you can order from OhQueens and have your products delivered directly to you with no shipping fee.

There are no additional shipping charges added to your order. You only pay the product price shown on our website.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

During periods of high demand, holidays, product launches, or promotional events, processing may occasionally take slightly longer.

Delivery Time

Estimated delivery time is 4–8 business days from the date your order is shipped.

Delivery times may occasionally vary depending on your location, local courier operations, customs procedures, weather conditions, or circumstances outside of our control.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Please allow up to 48 hours after dispatch for tracking information to begin updating.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.

OhQueens cannot be held responsible for packages delayed, lost, or returned because of incorrect or incomplete shipping information provided at checkout.

If you notice an error in your address after placing your order, please contact us as soon as possible at hello@ohqueens.com.

Delayed or Lost Packages

If your package appears to be delayed, please check your tracking information first.

If your order has not arrived after the estimated delivery period, contact us at hello@ohqueens.com and include your order number.

Our team will do everything possible to help locate your package and resolve the situation.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery at hello@ohqueens.com.

Please include your order number together with clear photos of the damaged product and packaging so our team can assist you as quickly as possible.

30-Day Performance Guarantee

We stand behind the performance of the OhQueens mascara.

Our mascara is designed to remove with warm water as demonstrated in the videos and demonstrations shown on our website and official social media channels.

If, after trying the product correctly, your mascara does not remove as demonstrated, you are protected by our 30-Day Performance Guarantee.

Simply contact us within 30 days of receiving your order at hello@ohqueens.com and let us know what happened.

If your request qualifies under our Performance Guarantee, you can receive a full refund of the product price — without having to send the mascara back to us.

No return shipment is required.

Contact Us

For any questions regarding your order, shipping, tracking, or our 30-Day Performance Guarantee, please contact:

Email: hello@ohqueens.com